WhatsApp Solution
Integration with customer’s WhatsApp Business account for Two-Way live Chat with Avaya ACR Agent over chat.
Why Avaya and IP office?
AN IP Office to meet your needs
Avaya IP Office has…
User Solution Application for Every Worker
3rd Party Desktop Application Integration
ACR 4.2 Contact Center Agent Client
Contact Center
Agent Client
- Single pane of Glass
- Web based
- WebRTC Softphone
• Must be Server Edition or have
Application Server (WebRTC)
•Must be Office User or Power User
Voice and Webchat channel
- Personalized Display
- Reason and Account Codes
- Pop screen
- Salesforce Plugin